What to expect when you purchase, download and request help with a release.
Updated October 17, 2026
Digital access and payment
ScrewedUpTX provides a catalog of music and video releases, with orders fulfilled through delivery links sent by email. Links may use external hosting services. CD and DVD labels describe the release format; no physical item is included unless a listing says otherwise. Review the listing and price before paying. Payment must be confirmed before delivery.
Delivery and your responsibility to save files
Provide an accurate, accessible delivery email and check your inbox and spam folder. Delivery is handled after payment confirmation and may require manual processing. Download the files promptly when the delivery link is sent, verify the download and save a backup in a location you control. You are responsible for keeping your downloaded files. Download links may expire or become unavailable; a purchase is not a promise of permanent online storage or unlimited replacement downloads.
Two resend requests per purchased item
For purchases linked to your account, each distinct product in an order has two resend requests in My purchases after the original paid order is marked sent. An order with three different products has a separate allowance for each product. A later purchase of the same product in a new order has its own allowance. Allowances cannot be transferred between items or orders. Guest purchases are not automatically attached to a Google account; contact support with the order reference for assistance.
How resend requests work
Submitting a confirmed resend request permanently uses one allowance for that purchased item. Its status becomes Order pending. Only one request for the same purchased item can be active at a time. We can move it to In review and mark it Completed after sending the replacement. Pending or in-review requests block further requests for that item. Completion, signing out, refreshing or deleting an ordinary support ticket does not restore a used allowance. After both requests are used, that purchased item cannot submit another resend request.
Initial delivery problems and other help
If your original delivery is missing, incorrect or faulty, use Get help with this item or email Support@screweduptx.com with your order reference. Ordinary support requests do not consume resend allowances. The resend limit does not remove any rights or remedies you have under applicable law. Replacement requests are reviewed manually; we do not promise an immediate response or permanent availability of any particular hosted file.
Refunds, resend requests and exchanges
We do not offer refunds except where required by applicable law. Each purchased item includes two resend requests, available after original delivery. You may instead request an exchange for an item of equal value; contact customer support with the purchased item and your preferred replacement for review and instructions. Signed-in customers can open My purchases and message support about an exchange. If you checked out as a guest, email Support@screweduptx.com with your order reference. An exchange is handled by support, not automatically by the resend-token button.
Accounts and acceptable use
Sign in with the same Google account to access linked purchases. Keep your account secure and use accurate contact details. Do not submit fraudulent requests, attempt to access another customer’s orders or disrupt the service. Signed-in customers can message support from a purchased item and read replies in My purchases. Delivery links are sent by email. Do not send passwords or payment card details in support conversations.
Catalog images and use
Artwork is displayed to identify the releases in the catalog. A listing or purchase does not transfer copyright or permission to redistribute material. Contact Support@screweduptx.com about a listing or image concern.
Changes and contact
These terms describe the current service. Changes will be reflected in the date on this page and will not remove rights that cannot legally be waived. For questions about an order or these terms, contact Support@screweduptx.com. See our privacy policy for information about personal data.