Customer Support
Need help with an order or download? Send a message and we will respond as soon as we are available.
Order Help
Missing items or download links. Include your order number for fastest help.
Fast lane: add the order IDVault Requests
Looking for a specific album? Share the title, artist, and any known details.
We will check the archivesContact Options
Email Support Send a detailed message and we will respond as soon as we are available.
Order Status Include your order number + the email used at checkout.
Refunds & Issues Explain the issue and attach screenshots if needed.
How long after payment do I receive my item?
Most orders are delivered within a few minutes to a few hours depending on the time of purchase. You will always receive your download link within 24 hours.
Where will my download link be sent?
Your download link is sent to the email address linked to your PayPal account. Please make sure that email is accessible before ordering.
Do I need to back up my files?
Yes. You are responsible for downloading and securing your purchase. We recommend saving a backup after you receive your files.