.sutx-chat{margin:20px 0;border:1px solid #495057;border-radius:8px;overflow:hidden}.sutx-chat .card-header{display:flex;justify-content:space-between;align-items:center;padding:16px}.chat-explainer{padding:0 16px;font-size:13px}.chat-workspace{display:grid;grid-template-columns:260px minmax(0,1fr);min-height:380px}.chat-threads{padding:12px;max-height:650px;overflow:auto;border-right:1px solid #495057}.chat-thread{display:grid;gap:6px;width:100%;text-align:left;padding:14px;border:0;border-radius:5px;background:transparent;color:inherit;cursor:pointer}.chat-thread.selected{background:#0d6efd;color:white}.chat-detail{padding:18px;min-width:0}.chat-detail h3{margin:0 0 10px}.direct-chat-messages{height:330px;overflow:auto;padding:15px 0}.direct-chat-infos{display:flex;justify-content:space-between;gap:12px;font-size:12px;margin:8px 0}.direct-chat-text{white-space:pre-wrap;overflow-wrap:anywhere;background:#495057;color:white;padding:12px;border-radius:8px;margin-right:40px}.direct-chat-msg.right .direct-chat-text{background:#0d6efd;margin-right:0;margin-left:40px}.chat-detail form{display:grid;gap:10px}.chat-detail textarea{width:100%;min-height:85px}.chat-empty{padding:50px 20px;color:#8c99a5}.chat-detail small{overflow-wrap:anywhere}

@media(max-width:750px){.chat-workspace{grid-template-columns:1fr}.chat-threads{max-height:180px;border-right:0;border-bottom:1px solid #495057}}

.chat-message-tools{display:flex;justify-content:flex-end;gap:12px;margin:6px 0 16px}.chat-message-tools button{background:none;border:0;color:#8ebcff;text-decoration:underline;cursor:pointer;font-size:12px}.chat-quick-replies{margin:14px 0}.chat-quick-replies summary{cursor:pointer}.chat-quick-replies button{margin:6px;padding:8px 10px;border:1px solid #495057;border-radius:6px;background:#343a40;color:white;cursor:pointer}.support-guidance-glow{animation:support-guidance 8s ease-out both}@keyframes support-guidance{0%,20%,45%,70%{box-shadow:0 0 0 3px #a16fff,0 0 24px #9d6bff}100%{box-shadow:0 0 0 0 transparent}}@media(prefers-reduced-motion:reduce){.support-guidance-glow{animation:none;outline:3px solid #a16fff}}

/* Conversation studio: shared by the owner inbox and customer purchases. */
#direct-message-workspace .sutx-chat{border:1px solid #654575;border-radius:20px;background:linear-gradient(135deg,#1d1927,#111a20);color:#eef0f6;box-shadow:0 18px 50px #0004;overflow:hidden}
#direct-message-workspace .sutx-chat>.card-header{display:flex;justify-content:space-between;align-items:center;padding:22px 26px;border-bottom:1px solid #ffffff14;background:linear-gradient(100deg,#44233f70,#19372d50)}
#direct-message-workspace .sutx-chat>.card-header h2{font:700 22px/1.2 Inter,Segoe UI,sans-serif;letter-spacing:-.4px;color:#fff;margin:0}
#direct-message-workspace .chat-explainer{padding:0 26px;margin:16px 0 10px;color:#aeb4c6}
#direct-message-workspace .chat-reply-notice{display:flex;gap:10px;align-items:center;margin:0 26px 22px;padding:12px 16px;border:1px solid #c99b4938;background:#c99b490c;border-radius:10px;font:13px/1.5 Inter,Segoe UI,sans-serif;color:#e2d1ac}
#direct-message-workspace .chat-workspace{grid-template-columns:minmax(230px,300px) minmax(0,1fr);border-top:1px solid #ffffff14}
#direct-message-workspace .chat-threads{padding:16px;background:#0e131b80;border-color:#ffffff12;max-height:850px}
#direct-message-workspace .chat-threads label{display:grid;gap:8px;margin-bottom:18px;color:#bdc4d3;font-size:12px}
#direct-message-workspace .chat-thread{display:grid;gap:13px;background:#20263270;border:1px solid transparent;border-radius:13px;padding:16px;margin-bottom:12px;color:#e7eaf1;transition:border-color .15s,background .15s;overflow:hidden}
#direct-message-workspace .chat-thread:hover{background:#29313e;border-color:#647183}
#direct-message-workspace .chat-thread.selected{background:linear-gradient(130deg,#2e2439,#1c2d2b);border-color:#a46b9a;box-shadow:inset 3px 0 #f18ac4}
#direct-message-workspace .chat-thread strong{font:600 14px/1.5 Inter,Segoe UI,sans-serif;overflow-wrap:anywhere}
#direct-message-workspace .chat-thread-person{display:flex;align-items:center;gap:10px;min-width:0}
#direct-message-workspace .chat-thread-person>span:nth-child(2){display:grid;gap:4px;min-width:0}
#direct-message-workspace .chat-thread-person b{color:#70e4a9;font:700 15px/1.3 Inter,Segoe UI,sans-serif;overflow-wrap:anywhere}
#direct-message-workspace .chat-thread-person small{font-size:11px;color:#b0bac8}
#direct-message-workspace .chat-avatar{position:relative;flex-shrink:0;display:inline-grid;place-items:center;width:38px;height:38px;overflow:hidden;border:1px solid #69dca46b;border-radius:50%;background:#174034;color:#9affc9;font:700 16px Inter,Segoe UI,sans-serif}
#direct-message-workspace .chat-avatar img{position:absolute;inset:0;width:100%;height:100%;object-fit:cover}
#direct-message-workspace .chat-avatar-owner{background:#211824;border-color:#f18ac47a;box-shadow:0 0 16px #ed6cb524;color:#ffb2dc}
#direct-message-workspace .chat-avatar-owner img{object-fit:contain;padding:3px}
#direct-message-workspace .chat-unread-dot{width:9px;height:9px;flex-shrink:0;border-radius:50%;background:#ff8eca;box-shadow:0 0 10px #ff8eca77;margin-left:auto}
#direct-message-workspace .chat-thread-meta{display:grid;gap:10px}
#direct-message-workspace .chat-state{justify-self:start;padding:4px 9px;border-radius:20px;font:600 10px Inter,Segoe UI,sans-serif;background:#efc46818;color:#efc468;border:1px solid #efc46835}
#direct-message-workspace .chat-state.resolved{background:#69dca418;color:#83e7b4;border-color:#69dca435}
#direct-message-workspace .chat-product-id{display:grid;gap:3px;font-size:10px;color:#98a5b6}
#direct-message-workspace .chat-product-id code{font:10px/1.5 ui-monospace,monospace;color:#b7c3d3;overflow-wrap:anywhere;white-space:normal}
#direct-message-workspace .chat-detail{padding:24px;min-width:0;background:radial-gradient(ellipse at top right,#72224916,transparent 55%)}
#direct-message-workspace .chat-detail>header{padding-bottom:20px;border-bottom:1px solid #ffffff12}
#direct-message-workspace .chat-detail h3{font:700 21px/1.4 Inter,Segoe UI,sans-serif;color:#fff;overflow-wrap:anywhere}
#direct-message-workspace .chat-order-reference{display:flex;flex-wrap:wrap;gap:6px 18px;margin:10px 0;color:#99a7bc}
#direct-message-workspace .chat-order-reference code{font-size:11px;color:#c2cbd9;white-space:normal;overflow-wrap:anywhere}
#direct-message-workspace .sutx-chat .direct-chat-messages{height:450px;padding:24px 4px;overflow:auto;scrollbar-color:#66516f transparent}
#direct-message-workspace .sutx-chat .direct-chat-msg{display:flex;flex-direction:column;align-items:flex-start;max-width:86%;width:fit-content;margin:0 auto 26px 0;clear:both}
#direct-message-workspace .sutx-chat .direct-chat-msg.right{align-items:flex-end;margin-left:auto;margin-right:0}
#direct-message-workspace .chat-sender{display:flex;align-items:center;gap:10px;margin-bottom:10px}
#direct-message-workspace .right .chat-sender{flex-direction:row-reverse;text-align:right}
#direct-message-workspace .chat-sender>div{display:grid;gap:3px}
#direct-message-workspace .chat-sender-name{font:750 18px/1.3 Inter,Segoe UI,sans-serif;color:#70e4a9!important;overflow-wrap:anywhere}
#direct-message-workspace .from-owner .chat-sender-name{color:#ff94d0!important;text-shadow:0 0 18px #ff70bb38;letter-spacing:.2px}
#direct-message-workspace .chat-sender-role{font:600 9px/1.4 Inter,Segoe UI,sans-serif;letter-spacing:1.3px;color:#9caaba}
#direct-message-workspace .from-owner .chat-sender-role{color:#d591b7}
#direct-message-workspace .sutx-chat .direct-chat-text{position:relative;background:linear-gradient(130deg,#1c3931,#20302d);border:1px solid #68d3a32e;border-radius:4px 16px 16px 16px;color:#edf8f3;padding:14px 18px;margin:0;font:14px/1.65 Inter,Segoe UI,sans-serif;box-shadow:0 4px 14px #0002;overflow-wrap:anywhere;max-width:100%}
#direct-message-workspace .sutx-chat .right .direct-chat-text{border-radius:16px 4px 16px 16px}
#direct-message-workspace .sutx-chat .from-owner .direct-chat-text{background:linear-gradient(130deg,#45273f,#332239);border-color:#f58ac33d;color:#fff0f8}
#direct-message-workspace .direct-chat-text:before,#direct-message-workspace .direct-chat-text:after{display:none!important}
#direct-message-workspace .chat-message-time{font:10px/1.5 Inter,Segoe UI,sans-serif;color:#9ba6b8;margin-top:7px}
#direct-message-workspace .chat-message-tools{margin:6px 0 0;gap:14px}
#direct-message-workspace .chat-message-tools button{color:#cfacc5;font-size:10px;text-decoration:none;padding:4px 0}
#direct-message-workspace .chat-message-tools button:hover{color:#ff94d0;text-decoration:underline}
#direct-message-workspace #chat-compose{padding:18px;border:1px solid #b778a02d;border-radius:14px;background:#12161f80;gap:12px}
#direct-message-workspace #chat-body{background:#111721;border:1px solid #485064;color:#f4f0fa;border-radius:10px;padding:14px;font:14px/1.6 Inter,Segoe UI,sans-serif;resize:vertical}
#direct-message-workspace #chat-compose>.primary{justify-self:end;min-width:155px;border-radius:9px;background:linear-gradient(110deg,#a24681,#78409a);border:1px solid #e184bd;color:white;padding:11px 20px}
#direct-message-workspace #chat-compose small{color:#aab1c0;font-size:11px}
#direct-message-workspace .chat-quick-replies{border-top:1px solid #ffffff12;padding-top:15px;color:#c6b2d0;font-size:12px}
@media(max-width:850px){#direct-message-workspace .chat-workspace{grid-template-columns:1fr}#direct-message-workspace .chat-threads{max-height:230px;border-right:0;border-bottom:1px solid #ffffff14}#direct-message-workspace .chat-thread{padding:12px}#direct-message-workspace .chat-detail{padding:16px}#direct-message-workspace .sutx-chat>.card-header{padding:18px}#direct-message-workspace .chat-explainer{padding:0 18px}#direct-message-workspace .chat-reply-notice{margin:0 18px 18px}#direct-message-workspace .sutx-chat .direct-chat-msg{max-width:95%}#direct-message-workspace .chat-sender-name{font-size:16px}#direct-message-workspace .chat-order-reference{display:grid}}